In the company, we have set up a user experience zone to enhance the user's practical operation experience
Here, you can experience our Hongli products, the indicators in the software and the powerful stock analysis function.
In the specific area of the office, we have divided the rest area for customers to provide convenience for the users who visit and come to class. Users can communicate with each other about the contents learned in class in the rest area, ask our lecturers about the incomprehensible places, and strengthen the contents learned in class. Consolidate existing knowledge.
Compared with other companies in the same industry, Hongli pays more attention to the actual feelings of users. We have been insisting on good communication with users, timely obtaining feedback information, and constantly improving ourselves and our service quality
For member services, the promotion plan in 2020 is as follows:
1. Members' sense of experience, improvement of teaching environment and atmosphere
The environment of the company has been changed, new office has been replaced, decoration has been redesigned, and a better teaching environment has been provided for members and employees.
2. Member satisfaction, improve service efficiency and level
The improvement of professional quality of service personnel includes service attitude, service efficiency and professionalism.
3. High praise of members, small loss and large profit
Through the course teaching service and examination and acceptance, members can learn to use the software as soon as possible, and can make profits in the actual transaction.
4. Participation of members and development of Hongli
Organize member activities, guide members to actively participate in and promote Hongli's business development.
5. The integration of members, find the role orientation in Hongli
Guide members to consciously integrate into Hongli family, and find their own position in it, and play their own value.
To achieve the improvement effect, we will divide the service into three levels:
1) Primary teaching:
Introduction teaching: familiar with software operation and analysis and application of common functions
Software maintenance - solve common software problems and share software skills
2) Practical teaching:
One to one strengthening teaching -- simple, practical and effective practical teaching of functional combination
Stock mutual consultation Club: a debate meeting with reasonable evidence, from sensibility to rationality
3) High end products and exclusive services of master class